PROCESSAll returns must be accompanied by a GG TEQ Return Material Authorization (RMA) number. If your return meets GG TEQ's requirements, you can obtain an RMA number by contacting:
• GG TEQ's Account manager by email
To facilitate the return process, please have the following information handy when requesting an RMA number: Client Account Number, Invoice Number, Serial Number (if applicable), details of the issue, and whether the manufacturer's seal has been opened.
After receiving the RMA number, please note the following:
- RMA numbers issued by GG TEQ are valid for 15 business days. Products approved for return must arrive at the designated facility specified in your RMA instructions within this time frame.
- RMA numbers cannot be extended or reissued.
- Clearly label each package being returned with the assigned RMA number. DO NOT WRITE ON THE VENDOR'S BOX.
- GG TEQ strongly recommends using a trustworthy shipping carrier that provides proof of delivery and suggests properly packing and fully insuring all return shipments.
- All returns must be 100% complete and include:
⠀⠀⠀◦ All original boxes and packing materials
⠀⠀⠀◦ Original UPC codes on the manufacturer’s or publisher's boxes
⠀⠀⠀◦ All blank warranty cards, accessories, and documentation provided by the manufacturer or publisher.
Incomplete returns may be returned to the sender or subject to a minimum restocking fee of 25%, at GG TEQ's discretion.